CBBC BANK Online Banking Customer Agreement

CBBC Bank will offer applicant (‘Customer”) certain Online Banking Services through an internet based program for banking and information services. CBBC Bank has entered into an agreement with Jack Henry & Associates, pursuant to which Jack Henry & Associates will furnish, support, and service the Internet based Banking Product used by CBBC BankOnLine.

This Agreement is a contract which establishes the rules that cover your electronic access to your accounts at CBBC Bank (the “Bank”) through Internet Banking (BankOnLine). By using BankOnLine you accept all the terms and conditions of this Agreement. This Agreement describes your and our rights, responsibilities, and obligations. Please read it carefully and print a copy for your records.

The terms and conditions of any and all agreements made with the Bank including, but not limited to, other deposit agreements and disclosures for each of your CBBC Bank accounts as well as your other agreements, such as loans, continue to apply notwithstanding anything to the contrary in this Agreement.

This Agreement is also subject to applicable federal laws and the laws of the State of Tennessee.

CBBC Bank Online Banking Access Requirements

To use CBBC BankOnLine you must have at least one account at CBBC Bank, access to internet service, and an email address. Once a Customer’s Application has been received and verified with account information, CBBC Bank will provide the Customer with an assigned login ID and temporary password.

BankOnLine can be used to access only your CBBC Bank accounts that you have designated for access on your Application. You can add any of your accounts by completing a BankOnLine Maintenance Form.

Access to your accounts through BankOnLine will be based upon the identification of users and authority levels specified by you, the accountholder, in your Application. We undertake no obligation to monitor transactions through BankOnLine to determine that they are made on behalf of the accountholder, and the accountholder assumes full and total responsibility for the same.

Basic BankOnLine Services

Use BankOnLine to:

  • Check account balances
  • Review account transactions and account histories
  • Transfer funds including loan payments
  • Confirm deposits, withdrawals, cleared checks and other transactions
  • Sign up for e-Statements
  • Pay Bills
  • View imaged checks
  • Hours of Access

    You can use BankOnLine seven days a week, twenty-four hours a day, although some or all BankOnLine services may not be available occasionally due to emergency or scheduled system maintenance. We agree to post notice of any extended periods of non-availability on the BankOnLine website.

    Customer Password

    For security purposes, you are required to change your password upon your initial login to BankOnLine. You determine what password you will use and the identity of your password is not communicated to us. The Customer’s password requires both alpha and numeric characters. The Customer’s password should not be associated with any commonly known personal identification, such as social security numbers, addresses, date of birth, and it should be memorized rather than written down. You agree that we are authorized to act on instructions received under your password. You accept responsibility for the confidentiality and security of your password and agree to change your password regularly, or as it is required by CBBC Bank.

    You agree not to share your password with any individual not authorized to have access to you accounts. You are liable for all transfers and/or transactions. Upon three unsuccessful attempts to use your password, your access to BankOnLine will be revoked. To re-establish your authorization to use the System, you must contact us to have your password reset to obtain a new temporary password. You may also set up a Password reset question and answer under the Options Icon in BankOnLine. This will enable you to reset your password but it must be set up before you get locked out of the system.


    You understand the importance of your role in preventing misuse of your accounts through BankOnLine and you agree to promptly examine your paper or electronic statement for each of your bank accounts as soon as your receive it. You agree to protect the confidentiality of your account and account number, and your personal identification information, such as your driver’s license number and social security number. You understand that personal identification information by itself or together with information related to your account may allow unauthorized access to your account. Your password and login ID are intended to provide security against unauthorized entry and access to your accounts.

    CBBC BankOnLine uses additional login security feature called multifactor authentication (MFA). In addition to the standard Login ID and Password, MFA is a second line of defense to prevent unauthorized access. When accessing CBBC BankOnLine the Customer will be prompted to setup three security questions and select a security image. The customer will be asked two security questions that were previously selected and setup by the Customer if BankOnLine does not recognize the Customer’s computer. In addition, the Customer will be asked to select a security image that will act as confirmation that the Customer is logging into the bona fide CBBC BankOnLine.

    Data transferred via BankOnLine is encrypted in an effort to provide transmission security and BankOnLine utilizes identification technology to verify that the sender and receiver of BankOnLine transmissions can be appropriately identified by each other. While we strive to ensure that BankOnLine is secure, you acknowledge that the Internet is inherently insecure and that all data transfers, including electronic mail, occur openly on the Internet and potentially can be monitored and read by others.

    Do not send privileged account information (account number, password, etc.) in any public or general e-mail system. We cannot and do not warrant that all data transfers utilizing the Bank System, or email transmitted to and from us, will not be monitored or read by others and you assume full responsibility for the same.

    NOTE: Please know that CBBC Bank will never send you an e-mail asking for your personal information. If you receive an e-mail asking you to provide personal and/or sensitive information, do not click on the link and do not send the information. Even if the website appears genuine, do not continue.

    Fees and Charges

    Any fees associated with your account(s) will continue to apply. These fees are listed in our Schedule of Fees and are subject to change. You may contact us at (865) 977-5900 or visit one of our offices for current information about applicable fees. There may be a charge for additional transactions, other optional services, and for research requested by you. You agree to pay such charges and authorize the service to charge your account for these amounts and any additional charges that may be incurred by you. You are responsible for any and all telephone access fees and/or internet service fees that may be assessed by your telephone and/or internet service provider with your use of the System.

    Posting of Transfers

    Transfers initiated through the System before 7:00 p.m. on a business day are posted to your account the same day. Transfers completed after 7:00 p.m. on a business day, Saturday, Sunday, or banking holiday will be posted on the next business day. The System identifies transfers based upon the login ID of the user who made the electronic transfer. Accordingly, you understand and acknowledge that the View Postings Screens in both the Transfer and Bill Pay menu options of the System will not reflect transfers made by multiple users from the same account if different login IDs are used. You agree to communicate with any other persons with authorized access to your accounts concerning any transfers or bill payments from your accounts in order to avoid overdrafts.

    Overdrafts (Order of Payments, Transfers and Other Withdrawals)

    If your account has insufficient funds to perform all electronic fund transfers you have requested for a given business day, then: A. Electronic funds transfers involving currency disbursements, like ATM withdrawals, will have priority; B. Electronic fund transfers initiated through the System, which would result in an overdraft of your account, may be cancelled, at our discretion; C. In the event the electronic fund transfers initiated through the System, which would result in an overdraft of your account, are not cancelled, overdraft charges may be assessed pursuant to the terms of the deposit agreement for that account.

    Limits on Amounts and Frequency of System Transactions

    The number of transfers from bank accounts and the amounts, which may be transferred are limited pursuant to the terms of the applicable deposit agreement and disclosure for those accounts. If a hold has been placed on deposits made to an account from which you wish to transfer funds, you cannot transfer the portion of the funds held until the hold expires.

    Disclosure of Account Information and Transfers

    You understand information about your accounts or the transfers you make may automatically be disclosed to others. For example, tax laws require the disclosure to the government of the amount of interest you earn, and some transactions, such as large currency and foreign transactions, must be reported to the government. We may also provide information about your accounts to persons or companies we believe would use the information for reasonable purposes, such as when a prospective creditor seeks to verify information you may have given in a credit application or a merchant call to verify a check you have written. We may also seek information about you from others, such as the credit bureau, in connection with the opening or maintaining of your account or in connection with approving your access to the System. You agree and authorize all of these transfers of information.

    Periodic Statements

    Transfers to and from your accounts using BankOnLine will appear on the respective periodic paper or electronic statements for your bank accounts.

    Change in Terms

    We may change any term of this Agreement at any time. If the change would result in increased fees for any System service, increased liability for you, fewer types of available electronic fund transfers, or stricter limitations on the frequency or dollar amount of transfers, we agree to give you notice at least 30 days before the effective date of any such change, unless an immediate change is necessary to maintain the security of an account or our electronic fund transfer system. We will post any required notice of the change in terms on the bank system website or forward it to you by email or by postal mail. If advance notice of the change is not required, and disclosure does not jeopardize the security of the account or our electronic fund transfer system, we will notify you of the change in terms within 30 days after the change becomes effective. Your continued use of any or all of the subject System Services indicates your acceptance of the change in terms. We reserve the right to waive, reduce or reverse charges or fees in individual situations. You acknowledge and agree that changes to fees applicable to specific accounts are governed by the applicable deposit agreements and disclosures.

    In Case of Errors or Questions About Your Electronic Transfers, Including Bill Payments

    Contact us as soon as you can, if you think your paper or electronic statement is wrong, or if you need more information about a transfer listed on your paper or electronic statement. We must hear from you no later than 60 days after we send the FIRST paper or electronic statement upon which the problem or error appeared. When you contact us: (1) Tell us your name and account number. (2) Describe the error or transfer you are unsure about, and explain as clearly as you can why you believe it is an error, or why you need more information. (3) Tell us the dollar amount of the suspected error. (4) If the suspected error relates to a bill payment made via the System Bill Payment Service, tell us the account number used to pay the bill, payee name, the date the payment was sent, payment amount, and the payee account number for the payment in question. If you contact us by telephone or by email, we may require that you send us your complaint or question in the form of paper writing by postal mail or fax within 10 business days. We will communicate to you the results of our investigation within 10 business days after you contact us and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and WE DO NOT receive it in the form of a paper writing within 10 business days, we may not provisionally credit your account. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. If we have made a provisional credit, a corresponding debit will be made from your account.

    Our Liability for Failure to Make a Transfer

    If we do not complete a transfer to or from your account, including a bill payment, on time or in the correct amount, according to our agreement with you when you have properly instructed us to do so, we will be liable to you for your losses or damages caused as a result. However, there are some exceptions; we will NOT be liable, for instance: (1) If, through no fault of ours, you do not have enough money in your account to make a transfer. (2) If a legal order directs us to prohibit withdrawals from the account. (3) If your account is closed, or if it has been frozen. (4) If the transfer would cause your balance to go over the credit limit of any credit arrangement set up to cover overdrafts. (5) If you, or anyone authorized by you, commits any fraud or violates any law or regulation. (6) If any electronic terminal, telecommunication device, or any part of the System electronic funds transfer system is not working properly and you knew about the problem when you started the transfer. (7) If you have not provided us with complete and correct payment information for the Bill Payment Service, including, without limitation, the name, address, your payee-assigned account number, payment date and payment amount for the payee on a bill payment. (8) If you have not properly followed the on-screen instructions for using the System. (9) If circumstances beyond our control (such as fire, flood, interruption in telephone service or other communication lines) prevent the transfer, despite reasonable precautions that we have taken.

    Your Liability for Unauthorized Transfers

    CONTACT US AT ONCE if you believe your password has been lost, stolen, used without your authorization, or otherwise compromised, or if someone has transferred or may transfer money from your accounts without your permission. An immediate telephone call to us is the best way to reduce any possible losses. You could lose all the money in your accounts (plus your maximum overdraft line of credit, if any). If you contact us within two business days after you learn of the loss, theft, compromise or unauthorized use of your password, you can lose no more than $50 if someone used your password without your permission. If you do NOT contact us within two business days after you learn of the loss, theft, compromise, or unauthorized use of your password, and we can prove we could have stopped someone from using your password to access your accounts without your permission if you had told us, you could lose as much as $500. Also, if your paper or electronic statement shows transfers that you did not make, contact us at once. If you do not tell us within 60 days after the statement was sent to you, you may not get back any money you lost through transactions made after the 60 days time period if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or hospital stay) kept you from contacting us, we will extend the times.

    Disclaimer of Warrant and Limitation of Liability

    We make no warranty of any kind, express or implied, including any implied warranty of Merchantability or fitness for a particular purpose, in connection with the System Services provided to you under this agreement. We do not and cannot warrant that the System will operate without errors, or that any or all System Services will be available and operational at all times. Except as specifically provided in this Agreement, or otherwise required by law, you agree that our officers, directors, employees, agents or contractors are not liable for any indirect, incidental, special or consequential damages under or by reason of any services or products provided under this Agreement or by reason of your use of or access to the System, including loss of profits, revenue, data or use by you or any third party, whether in an action in contract or tort or based on a warranty. Further, in no event shall the liability of the bank and its affiliates exceed the amounts paid by you for the services provided to you through the System.

    Your Right to Terminate

    You may cancel your System service at any time by providing us with written notice by postal mail or fax. Your access to the System will be suspended within three business days of our receipt of your instructions to cancel the service. You will remain responsible for all outstanding fees and charges incurred before the date of cancellation.

    Our Right to Terminate

    You agree that we can terminate or limit your access to the System Services for any of the following reasons: 1. Without prior notice, if you have insufficient funds in any one of you bank accounts. The System service may be reinstated, in our sole discretion, once sufficient funds are available to cover any fees, pending transfers, and debits. 2. Upon three business days’ notice, if you do not contact us to designate a new Primary Checking Account immediately after you close your Primary Checking Account. 3. Upon reasonable notice, for any other reason in our sole discretion. 4. Without prior notice, if you have not accessed your account(s) via the internet banking system within three (3) months.

    Communications Between The Bank and You

    Unless this Agreement provides otherwise, you can communicate with us in any one of the following ways: Email – You can contact us securely by clicking on the Contact Us Icon from our website or Contact icon once you are signed in to BankOnLine. You may also contact us by emailing eBanking@cbbcbank.com When contacting us through eBanking@cbbcbank.com please do not send account number, passwords, etc... Telephone – You can contact us by telephone at 865-977-5924. Postal Mail – You can write to us at: CBBC Bank, PO Box 9730, Maryville, TN 37802-9730 Email – You agree that we can send you emails alerting you to security issues, advertisements, alerts, etc. We value your privacy and you may unsubscribe at any time by contacting CBBC Bank. Consent to Electronic Delivery of Notices – You agree that any notice or other type of communication provided to you pursuant to the terms of this Agreement, and any future disclosure required by law, including electronic fund transfer disclosures, may be made electronically by posting the notice on the Bank System website or by email. You agree to notify us immediately of any change in your email address.